Refund policy
Last updated: October 2026 · ENGINUVO Pty Ltd (ABN 68 586 083 013), Brisbane QLD, Australia. All prices are in US dollars.
Refunds within 48 hours of payment
You can request a refund within 48 hours of payment. Account holders can cancel from their My capsules page; guests can email operations@enginuvo.com with their receipt. Cancelling stops the message from ever being sent. After 48 hours, payments are non-refundable.
After a capsule is sent
Once a capsule has been delivered (the email sent, the call made or the letter posted), the service you paid for is complete, so those payments are final.
If we fail to deliver
If a capsule cannot be delivered for a reason on our side, we refund it in full. If a delivery fails, we contact you. Account holders can update details in My capsules; guests can reply to our email or write to operations@enginuvo.com with their receipt, and we will update it for them.
How to request a refund
Email operations@enginuvo.com or call +61 413 887 345 with your order details. Approved refunds are returned to your original payment method within 5 to 10 business days.